Privacy Policy

1. Information We Collect

We collect the following information:

• Account Information: Email address and name from your Google account when you sign in.
• Audio Files: Files you upload for processing. These are deleted after processing is complete.
• Usage Data: Information about how you use the service, including processing history.
• Payment Information: Handled securely by our payment processor. We do not store your payment details.

2. How We Use Your Information

• To provide and improve our audio processing service.
• To process payments and manage your subscription.
• To communicate with you about your account.
• To detect and prevent fraud or abuse.

3. Data Storage and Security

Your data is stored securely using industry-standard encryption. Uploaded audio files are processed on secure GPU servers and deleted immediately after processing. Processed output files are stored temporarily and automatically deleted after the expiration period shown in your dashboard.

4. Data Sharing

We do not sell your personal information. We may share data with third-party services that help us operate (payment processors, cloud infrastructure), but only as necessary to provide the service.

5. Cookies and Analytics

We use minimal, privacy-respecting analytics to understand how the service is used. We do not use tracking cookies for advertising purposes.

6. Your Rights

• Access: You can request a copy of your data.
• Deletion: You can request deletion of your account and associated data.
• Correction: You can update your account information.

7. Data Retention

We retain your account information for as long as your account is active. Processing history is retained for your reference. You can request deletion at any time.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the service.

9. Contact

For privacy-related questions, please contact us at support@stems.run